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This list was generated through an extensive survey of people working in the human-computer interface design field. Results of the survey are reported more extensively by Arnold M. Lund of Ameritech in "Expert Ratings of Rules of Thumb for Usability."

• Know thy user, and YOU are NOT thy user.
• Things that look the same should act the same.
• Everyone makes mistakes, so every mistake should be flexible.
• The information for the decision needs to be there when the decision is needed.
• Error messages should actually mean something to the user, and tell the user how to fix the problem.
• Every action should have a reaction.
• Don't overload the user's buffers.
• Consistency, consistency, consistency.
• Minimize the need for a mighty memory.
• Keep it simple.
• The more you do something, the easier it should be to do.
• The user should always know what is happening.
• The user should control the system. The system shouldn't control the user. The user is the boss, and the system should show it.
• The idea is to empower the user, not speed up the system.
• Eliminate unnecessary decisions, and illuminate the rest.
• If I made an error, let me know about it before I get into REAL trouble.
• The best journey is the one with the fewest steps. Shorten the distance between the user and their goal.
• The user should be able to do what the user wants to do.
• Things that look different should act different.
• You should always know how to find out what to do next.
• Don't let people accidentally shoot themselves.
• Even experts are novices at some point. Provide help.
• Design for regular people and the real world.
• Keep it neat. Keep it organized.
• Provide a way to bail out and start over.
• The fault is not in thyself, but in thy system.
• If it is not needed, it is not needed.
• Color is information.
• Everything in its place, and a place for everything.
• The user should be in a good mood when done.
• If I made an error, at least let me finish my thought before I have to fix it.
• Cute is note a good adjective for systems.
• Let people shape the system to themselves, and paint it with their own personality.
• To know the system is to love it.

[ E24 Home | Schedule | Students | Cyber Links | SpeakEasy | Facilities] Last updated: 9 March 97 Send Comments to: Alice Agogino, aagogino@euler.me.berkeley.edu Copyright © 1997 Alice Agogino All Rights Reserved.